At House of Kix, we understand that sometimes plans change, and you may need to cancel your order. Below is our order cancellation policy to guide you through the process.
1. Cancellation Window
- You may cancel your order within 24 hours of placing it.
- Orders placed after 06:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the next business day, and the 24-hour cancellation period will start from the time the order begins processing.
2. How to Cancel an Order
To cancel your order, follow these steps:
- Contact Us Promptly:
- Email us at contact@houseofkix.com with your order number and cancellation request.
- Alternatively, call us at +1(351) 251-4594 during business hours for quicker assistance.
- Wait for Confirmation:
- Once we receive your request, we will confirm the cancellation if it falls within the allowed timeframe.
3. Orders That Cannot Be Canceled
- Shipped Orders: Once your order has been shipped, we can no longer cancel it. In this case, you may initiate a return after receiving the product by following our Refund and Return Policy.
- Customized or Personalized Items: These orders cannot be canceled once production has begun.
4. Refund for Canceled Orders
- If your order is successfully canceled within the eligible timeframe:
- You will receive a full refund, including any shipping fees, to the original payment method.
- Refunds will be processed within 7-10 business days after confirmation of cancellation.
5. Modifying Your Order
If you need to update your order details, such as delivery address or item selection:
- Contact us at contact@houseofkix.com as soon as possible.
- Modifications can only be made before the order is processed or shipped.
6. Questions or Concerns
If you have any questions about canceling your order, please contact us:
- Email: contact@houseofkix.com
- Phone: +1(351) 251-4594
- Business Hours: Mon-Fri ( 9:00 am – 6:00pm )
At House of Kix, we strive to provide flexibility and convenience. If you have additional concerns, don’t hesitate to reach out to our support team.