At House of Kix, we strive to provide our customers with high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, we offer a straightforward and fair return and refund process. Please read the following carefully to understand your rights and our procedures.
1. Eligibility for Returns
- Timeframe: Items must be returned within 30 days from the date of delivery.
- Condition: Items are eligible for return if they are:
- Unworn and unused, with no signs of wear, stains, or odors.
- In their original packaging, including all tags, labels, and any accessories that came with the product.
- Unwashed and in the same condition as when delivered.
- Non-Returnable Items:
- Items marked as Final Sale or Clearance during purchase.
- Gift cards, promotional items, or free giveaways included in the order.
- Customized or personalized products.
2. How to Initiate a Return
Returning an item is simple and free for all our customers:
- Contact Us: Email our support team at contact@houseofkix.com with your order number and reason for return.
- Approval: Once your return request is approved, we will provide you with a prepaid USPS return shipping label.
- Prepare Your Return: Securely pack the items in the original packaging and include the provided shipping label.
- Ship It Back: Drop the package off at any USPS location or hand it to your local mail carrier.
3. Refund Process
- Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria.
- Processing Time: Refunds are processed within 7-10 business days after the inspection is complete.
- Original Payment Method: Refunds will be issued to the same payment method used at checkout.
- Shipping Fees: While return shipping is free, the original shipping cost (if any) is non-refundable unless the return is due to our error (e.g., defective or incorrect items).
- Partial Refunds: If an item shows signs of wear, damage, or is missing components, we may deduct a restocking fee or issue a partial refund.
4. Exchanges
We offer free exchanges for:
- Items of a different size or color (subject to availability).
- If your desired item is unavailable, we will issue a full refund instead.
To request an exchange, follow the return process above and specify your exchange preference.
5. What to Do If Your Item Is Defective or Incorrect
If you received a defective or incorrect item:
- Report Immediately: Contact us within 7 days of delivery at contact@houseofkix.com with your order number and photos of the issue.
- Our Resolution: We will offer a replacement or a full refund, including original shipping fees.
6. Cancellations and Order Modifications
- Cancellations: You may cancel your order within 24 hours of placement. After 24 hours, we may not be able to process cancellations if the order has already been shipped.
- Modifications: For address changes or product updates, contact us immediately at contact@houseofkix.com.
7. Contact Us
For questions about returns, refunds, or any concerns, please contact us:
- Email: contact@houseofkix.com
- Phone: +1(351) 251-4594
- Business Hours: Mon-Fri ( 9:00 am – 6:00pm )
At House of Kix, we value your trust and aim to make every step of your shopping experience positive. If there’s anything we can do to improve your experience, don’t hesitate to let us know.