At House of Kix, we are committed to delivering your order promptly and efficiently. Please review our shipping policy to understand the process and timelines for receiving your purchase.
1. Handling Time
- All orders are processed within 1-2 business days (Mon-Fri) after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Costs
- Shipping is completely free for all orders, regardless of size or location within the United States.
3. Order Cut-Off Time
- Orders placed before 06:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same day.
- Orders placed after the cut-off time will be processed on the following business day.
4. Transit Time
- Shipping takes an estimated 3-5 business days (Mon-Fri) from the date of processing.
- All orders are shipped using USPS (United States Postal Service).
- Delivery timelines may vary slightly depending on your location and any unforeseen delays with USPS (e.g., weather or logistical issues).
5. Delivery Locations
- We currently ship within the United States only.
- We do not ship to P.O. boxes, APO/FPO addresses, or international destinations.
6. Tracking Your Order
- Once your order has been shipped, you will receive a confirmation email with a USPS tracking number.
- Use this tracking number to monitor the progress of your shipment directly on the USPS website at www.usps.com.
7. Delivery Issues
If there are any issues with your delivery:
- Delayed Shipments: Contact us at contact@houseofkix.com, and we’ll work with USPS to resolve the issue.
- Lost or Missing Packages: Notify us within 7 business days of the estimated delivery date. We will investigate the matter and assist with a resolution.
8. Questions or Concerns
If you have any questions regarding shipping or need additional assistance, feel free to reach out to our customer service team:
- Email: contact@houseofkix.com
- Phone: +1(351) 251-4594
- Business Hours: Mon-Fri ( 9:00 am – 6:00pm )