Returns & Refund Policy

Last Updated: November 5, 2026

At House Of Kix, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our Returns & Refund Policy below.

1. Return Window

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unworn and unused.
Be in its original condition.
Include the original shoebox and packaging.
Include all original accessories and tags.

Items that have been worn, used, or damaged by the customer are not eligible for return.

2. Return Process

To request a return, please contact our customer support team through:

Email: contact@houseofkix.com

You may also use the contact form available on our website.

Please include:

Your order number.
The reason for the return.
Photos of the item, if applicable.

Our team will review your request and provide you with the return instructions.

Please do not send any items back before receiving return authorization from our team.

3. Return Shipping Costs

Customers are responsible for return shipping costs when returning an item due to personal preference, sizing issues, or other non-product-related reasons.

However, House Of Kix will cover return shipping costs if:

You receive a defective or damaged product.
You receive an incorrect item.

4. Refunds

Once your returned item has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

You will receive a full refund.
Refunds will be issued to your original payment method.
Please allow up to 14 business days for the refund to be processed.

Your bank or payment provider may require additional time for the refund to appear in your account.

5. Exchanges

If you wish to exchange an eligible item, please contact us at contact@houseofkix.com.

Exchanges are subject to product availability and approval by our customer support team.

6. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible.

Include your order number and clear photos of the issue. Our team will review the situation and arrange an appropriate solution.

In these cases, House Of Kix will cover the return shipping costs and provide a full refund.

7. Non-Returnable Items

The following items are not eligible for returns:

Sneakers that have been worn or used.
Items damaged due to customer misuse or negligence.
Items returned without their original packaging or required accessories.

8. Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

House Of Kix

Email: contact@houseofkix.com

Website: https://houseofkix.com/