At HouseofKix, we want you to receive your order exactly as expected. If you receive the wrong item, your product arrives damaged, or there is a manufacturing or quality issue, you may be eligible for a return or refund under the conditions below.
1. Return Window
You have 14 days from the date of delivery to contact us about an eligible return.
Returns must meet the requirements outlined in this policy.
Please note that order cancellations must be requested within 24 hours of purchase. After 24 hours, the order may no longer be eligible for cancellation.
2. Eligible Reasons for Return
We accept returns in the following situations:
Wrong item received
Item damaged during delivery
Manufacturing or quality issue
Returns for reasons such as simply changing your mind or not liking the product are not eligible unless the issue falls under one of the conditions listed above.
3. Return Conditions
To be eligible for a return, the product must:
Be unworn
Be unused
Be returned in its original packaging
Have all original tags attached
Have no dirt, damage, stains, or other signs of wear
Include all original accessories provided with the order
Products that show signs of use, wear, damage, or are missing original packaging, tags, or accessories may not be accepted for return.
4. Size Exchanges
If you receive a size that is not the size you ordered, or if an eligible size issue applies to your order, you may request an exchange.
The product must be returned to HouseofKix in accordance with the return conditions above. Once the returned product is received and reviewed, HouseofKix will arrange shipment of the appropriate size, subject to availability.
If the requested size is unavailable, we will contact you to discuss the available options.
5. Return Shipping
Return shipping is free for eligible returns.
HouseofKix will provide the appropriate return instructions after reviewing your request.
Please do not send a product back before receiving return instructions from HouseofKix.
6. Refunds
Approved refunds will be issued to the same payment method used for the original purchase.
Once your returned product has been received and inspected, we will confirm whether the return qualifies for a refund.
Refund processing times may vary depending on the payment provider or financial institution.
7. Order Cancellation
Customers may request to cancel an order within 24 hours of purchase.
After the 24-hour cancellation period has passed, the order may have already entered processing and cancellation may no longer be possible.
Once an order has been shipped, it cannot be cancelled through the cancellation process.
8. How to Request a Return
To request a return, please contact HouseofKix and provide:
Your order number
The reason for the return
A description of the issue
Clear photos or other relevant information when requested, particularly for damaged or incorrect items
Our team will review your request and provide the appropriate return instructions if the request is approved.
Please wait for our confirmation before shipping anything back.
9. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible after delivery.
We may request clear photographs of:
The product
The packaging
Any visible damage
The shipping label
This information helps us review the issue and determine the appropriate solution.
10. Returns That Do Not Meet the Requirements
A return may be refused if the product:
Has been worn or used
Shows dirt, stains, or signs of wear
Has been damaged after delivery
Is missing its original packaging
Is missing tags or accessories
Is returned outside the applicable return period
Does not correspond to an eligible return reason
11. No Final Sale Items
HouseofKix does not designate specific products as final sale.
However, the product must still meet the eligibility requirements described in this policy in order to qualify for a return or refund.
12. Replica Product Notice
HouseofKix products are replicas and are not authentic products from the original brands.
Returning a product does not change its replica status or imply that it is an authentic branded product.
13. Contact Us
If you need to request a return, exchange, refund, or cancellation, please contact HouseofKix through our Contact Us page.
Please include your order number and all relevant information so we can process your request as quickly as possible.
Important: This policy is intended to explain HouseofKix’s current return and refund procedures. It should be reviewed and adapted to the laws and consumer-protection requirements applicable to your business and customers.
