At HouseofKix, we aim to make your shopping experience simple, transparent, and reliable. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.
1. Shipping Location
HouseofKix currently ships orders within the United States.
All orders are shipped from the United States using USPS.
2. Order Processing
Orders are processed within 1–3 business days after your purchase is successfully completed.
Processing time refers to the time required to prepare and package your order before it is handed over to the shipping carrier.
Business days generally exclude weekends and applicable holidays.
Once your order has been shipped, you will receive tracking information by email.
3. Delivery Time
After your order has been processed and shipped, the estimated delivery time is:
5–7 business days
Delivery times may vary depending on the destination, carrier operations, weather conditions, or other circumstances outside our reasonable control.
4. Free Shipping
Free shipping is available on all HouseofKix orders within the United States.
There are no additional standard shipping charges at checkout.
Applicable taxes are included in the price displayed on our website.
5. Shipping Carrier
All orders are shipped using:
USPS — United States Postal Service
Once the package has been handed over to USPS, the shipment is subject to the carrier’s delivery procedures and tracking system.
6. Order Tracking
Every shipped order includes a USPS tracking number.
Tracking information will be provided by email approximately 3 business days after your purchase.
Once you receive your tracking number, you can use it to monitor the progress of your shipment through USPS.
Please make sure that the email address provided during checkout is correct so that you can receive your tracking information.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
USPS delivery is made to the delivery address provided during checkout, with delivery generally completed to the customer’s designated delivery location.
HouseofKix is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect, incomplete, or outdated address provided by the customer.
8. Changing Your Shipping Address
If you entered an incorrect shipping address, please contact HouseofKix as soon as possible.
Address changes can be requested within 2 days after the purchase.
After this 2-day period, the order may already be in the fulfillment or shipping process, and address changes may no longer be possible.
If a customer provides an incorrect address and does not request a correction within the allowed period, the customer assumes responsibility for any resulting delivery issues, additional costs, or returned shipments.
9. Delivery Delays
HouseofKix works with USPS to provide reliable delivery.
While our standard estimated delivery time is 5–7 business days after processing, delivery times can occasionally be affected by circumstances outside our direct control, such as:
Severe weather
Carrier operational issues
Public holidays
Incorrect or incomplete addresses
Other unexpected transportation circumstances
We recommend using your tracking number to monitor your shipment once it has been dispatched.
10. Lost Packages
HouseofKix takes reasonable steps to ensure that orders are properly prepared and shipped.
If your tracking information indicates that your package has been delivered but you cannot locate it, please contact us as soon as possible so we can help you review the available shipment information.
Customers should also check their delivery area, mailbox, building reception, or other designated delivery locations.
11. Damaged Packages
If your package arrives visibly damaged, please contact HouseofKix as soon as possible.
We may request photographs or other information to help us evaluate the situation and determine the appropriate next steps.
Please keep the original packaging until the issue has been reviewed.
12. Taxes
Applicable taxes are included in the prices displayed on the HouseofKix website.
Customers should not be required to pay additional standard taxes at checkout beyond the amount shown according to the applicable order and destination.
13. Delivery Responsibility
Once an order has been correctly addressed, processed, and handed over to USPS, delivery is carried out by the shipping carrier.
Customers are responsible for ensuring that:
The shipping address is accurate
Someone is available to receive the package when necessary
Any delivery instructions provided are correct
Their contact information is accurate
HouseofKix cannot be held responsible for delivery problems resulting from incorrect information supplied by the customer.
14. Contact Us
If you have questions about your order, shipping, tracking, or delivery, please contact HouseofKix through our Contact Us page.
When contacting us about an order, please provide your order number so we can assist you as efficiently as possible.
HouseofKix
Premium sneakers. A simple and transparent shopping experience.
